Returns & Exchanges

At Sex Doll Factory, we strive for perfection in every custom creation; however, due to the intimate nature of our products, we offer a 14-day return window for items that are unopened or possess manufacturing defects. Our goal is to ensure your complete satisfaction while maintaining the highest standards of hygiene and safety.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of delivery with your order number and detailed photos of the issue to initiate a return request.

• 2.
  Review & Approval

  Our quality control team will review your request and photos to ensure the product is in its original, unused condition with all security seals intact.

• 3.
  Secure Packaging

  Once approved, carefully pack the item in its original discreet packaging to prevent damage during transit and include the provided RMA form.

• 4.
  Refund Processing

  After we receive and inspect the returned item at our facility, your refund or exchange will be processed within 7-10 business days.